At Lentera4D, your privacy is a fundamental right, not a formality. This Privacy Policy explains in plain, honest terms what personal data we collect from Malaysian players, why we collect it, how long we keep it, and your rights over it. Please read it in full before registering an account.
Your Privacy at a Glance
This Privacy Policy ("Policy") issued by Lentera4D ("we", "us", "our", "the Company") and governs the collection, use, storage, and disclosure of personal data relating to all registered users and visitors of the Lentera4D platform, accessible at https://lentera4d.cam ("the Platform"). Lentera4D is an English-language online gaming platform primarily serving players in Malaysia, including residents of Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and surrounding areas.
We take your privacy seriously. This Policy has been drafted to be transparent, readable, and genuinely informative β not as a legal compliance checkbox. We want every Lentera4D user to understand exactly what data we hold, why we hold it, and what they can do about it.
By registering an account, depositing funds, or otherwise using our services, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not consent, you should not register an account or use our services.
Governing Language: This Policy is written and governed in English. In the event of any inconsistency between this English version and any translated version, the English version prevails.
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably identify a living individual, directly or indirectly. |
| "Processing" | Any operation performed on personal data, including collection, storage, use, disclosure, and deletion. |
| "User" / "Data Subject" | Any individual who registers an account or uses the Lentera4D Platform. |
| "Controller" | Lentera4D β the entity that determines the purposes and means of processing your personal data. |
| "Third Party" | Any natural or legal person, other than the User or Lentera4D, who is authorised to process personal data under Lentera4D's instruction. |
| "Cookies" | Small data files stored on a user's device by the Platform for session management, analytics, and preference retention. |
Lentera4D collects the following categories of personal data from users, depending on how they interact with the Platform:
We collect personal data through the following means:
Lentera4D processes your personal data for the following specific purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, maintaining, and operating your registered account on the Platform. |
| Identity Verification (KYC) | Verifying your identity and age (21+) in compliance with anti-money laundering and responsible gambling obligations. |
| Payment Processing | Facilitating deposits and withdrawals via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and USDT TRC20. |
| Customer Support | Responding to your enquiries, resolving disputes, and providing multilingual assistance in English, Bahasa Melayu, and Mandarin. |
| Fraud & Security | Detecting and preventing fraudulent activity, money laundering, multi-accounting, and other prohibited conduct. |
| Responsible Gambling | Monitoring gaming behaviour to identify at-risk patterns and enforce self-imposed limits and exclusions. |
| Platform Improvement | Analysing aggregated usage patterns to improve the Platform's performance, design, and game selection. |
| Legal Compliance | Meeting obligations under applicable gaming regulations and international anti-money laundering frameworks. |
We donot use your personal data for unsolicited third-party marketing, nor do we sell or rent your data to any external party for their independent marketing use.
Lentera4D processes your personal data on the following legal grounds:
Lentera4D does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data in the following strictly controlled circumstances:
In all cases where we share data with third parties, we require contractual commitments that the data will be processed only for specified, lawful purposes and with appropriate security measures in place.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Account & identity data | Duration of account plus 5 years following closure |
| Transaction & financial records | 7 years (regulatory AML requirement) |
| Gaming & betting activity logs | 3 years from last activity date |
| Customer support communications | 3 years from date of last interaction |
| Technical / server logs | 90 days rolling |
| KYC documents | 5 years after account closure or last transaction |
Following the expiry of applicable retention periods, personal data is securely deleted or anonymised in line with our internal data lifecycle management procedures.
Lentera4D implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
While we take all reasonable steps to protect your data, no internet-based transmission is entirely risk-free. You are responsible for maintaining the security of your login credentials and enabling2FA on your Lentera4D account. Never share your password with anyone.
The Lentera4D Platform uses cookies and similar tracking technologies to maintain session state, improve platform performance, and understand how users interact with our services. We use the following categories of cookies:
You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the Platform, though certain preference features may not function as intended.
As a user of Lentera4D, you have the following rights in relation to your personal data. These rights may be exercised by contacting us through the channels listed in Section 15:
You may request a copy of the personal data we hold about you, free of charge, within 30 days of a verified request.
You may request correction of inaccurate or incomplete personal data held in your account at any time.
You may request deletion of your personal data, subject to retention obligations under applicable AML and gaming regulations.
You may request that we limit processing of your data in specific circumstances β for example, while accuracy is disputed.
Where processing is based on consent or contract, you may request your data in a structured, machine-readable format.
You may object to processing based on legitimate interests at any time. We will cease processing unless we can demonstrate compelling grounds that override your rights.
To exercise any of the above rights, contact our Data Support team at [email protected] or via live chat. We will acknowledge your request within 5 business days and respond fully within 30 days. Requests may require identity verification before processing.
Lentera4D's services are strictly intended for individuals aged21 years and above. We do not knowingly collect or process personal data from any person under the age of 21. Age is verified as part of our KYC process for all withdrawal-eligible accounts.
If we become aware that personal data has been collected from an individual under 21, we will immediately close the relevant account, return any funds to the verified payment source, and delete all associated personal data. If you believe an underage person has registered an account, please contact us immediately at [email protected].
Lentera4D's infrastructure may involve storage and processing of data on servers located outside of Malaysia. Where personal data is transferred internationally, we ensure that adequate safeguards are in place to protect your data to a standard consistent with applicable privacy law. This includes contractual protections and data processing agreements with all international service providers.
By using the Platform, you consent to such international transfers where necessary for the operation of the services you have requested.
We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform functionality. When we make material changes, we will notify registered users via email to their registered address and post a prominent notice on the Platform prior to the changes taking effect.
The "Effective" date at the top of this Policy reflects the date of most recent revision. Your continued use of the Platform after any update constitutes acceptance of the revised Policy. We recommend reviewing this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy, or wish to exercise any of your data rights, please contact Lentera4D's support team through the following channels. All privacy-related enquiries are handled by our customer support team with appropriate confidentiality.
Our Privacy Commitments
Six concrete commitments that define how Lentera4D handles your personal information β not marketing language, but real operational standards.
Your personal information is never sold, rented, or traded to third parties for their independent commercial use. Full stop. This applies regardless of the value of the data or the identity of the requesting party.
Every connection to the Lentera4D Platform β from login to deposit live chat β is protected with bank-grade 256-bit SSL/TLS encryption, the same standard used by Maybank and CIMB online banking.
We collect only the data genuinely necessary to operate your account, process your payments, and meet our legal obligations. We do not collect data "just in case" β every field has a documented purpose.
You can request a copy of all data we hold about you, ask us to correct inaccuracies, or request deletion β subject to our legal retention obligations. Requests are processed within 30 days.
We retain data only as long as required β typically 3β7 years depending on data type and applicable AML regulatory requirements. Data past its retention period is securely deleted or anonymised.
Privacy enquiries and data rights requests can be handled in English, Bahasa Melayu, or Mandarin. Our support team is available 24/7 with under5-minute average live chat response time.
Confident in How We Handle Your Data?
Lentera4D is built on transparency. You know what data we collect, why we use it, and how to get it removed. That's the standard every Malaysian player deserves.
For players aged 21 and above only. Please gamble responsibly.